Payment Methods and Order Processing

The Customer may choose from the following payment methods depending on the country of delivery.

Germany

  • Credit card payment

  • Bank transfer

  • Payment via iDEAL

  • Advance payment by traditional bank transfer to:

Bank: Commerzbank
IBAN: DE78 1204 0000 0133 8482 00
BIC: COBADEFFXXX

Poland

  • Bank transfer to:
    Nest Bank
    IBAN: PL59 2530 0008 2053 1059 9938 0001
    BIC: NESBPLPW

  • Online bank transfer via Przelewy24

  • Credit card payment (Mastercard, Visa) via Przelewy24

  • Cash on delivery (additional fee of PLN 12 net applies due to higher courier costs)

  • Payment after delivery within individually agreed terms for Customers with verified good payment history (subject to financial assessment)

The Netherlands

  • Credit card

  • Payment on invoice

  • iDEAL

  • Bancontact

Payment Deadlines (Consumers)

Unless otherwise agreed in the contract or in additional terms and conditions:

  • Consumer payments must be made within 14 days from the start of the withdrawal period.

  • If no withdrawal period applies, payment must be made within 14 days from the conclusion of the contract.

  • In the case of service contracts, this period begins on the day the consumer receives confirmation of the agreement.

Advance Payments (Consumers)

In consumer sales, advance payments may not exceed 50% of the total order value unless otherwise permitted by applicable law.

If an advance payment has been agreed, the consumer cannot assert any rights regarding the execution of the order or services until the agreed advance payment has been made.

Incorrect Payment Information

The consumer is obliged to immediately inform the Seller of any inaccuracies in payment details provided or stated.

Late Payments

If the consumer fails to fulfil payment obligations on time:

  • The Seller will issue a payment reminder and grant a 14-day period to settle the outstanding amount.

  • If payment is not made within this period, statutory interest will be charged on the overdue amount.

  • The Seller is entitled to claim extrajudicial collection costs, calculated as follows:

    • 15% on outstanding amounts up to €2,500

    • 10% on the next €2,500

    • 5% on the next €5,000

Minimum collection costs amount to €40.

The Seller may reduce these amounts in favour of the consumer.

Cash on Delivery Restrictions

The Store reserves the right to disable the “cash on delivery” payment option for Customers who fail to collect a previously dispatched COD order, regardless of the delivery method.

The COD option may be reinstated after the Customer successfully places and collects a subsequent Order paid using a different payment method.